Case Studies


Patient Intake Forms

MinuteClinic in-store Kiosk and Visit Manager authentication Screen on mobile MinuteClinic in-store Kiosk and Visit Manager authentication Screen on mobile

Transform kiosk and post-scheduling health intake forms into responsive multi-page forms, data-based decision-making for optimizing form completion and business conversion.

Business Value:
Boosted completion conversion by 20%


  • Healthcare
  • Form Design
  • Spiking Conversions
  • Cross-Functional Collaboration
  • Accessibility & Ethical Design

Patient Intake Forms Case study

Breeze Airways App

Flight monitoring large and medium widgets Flight monitoring large and medium widgets

Enhanced mobile booking and flight tracking with streamlined navigation and content, driven by usability insights.

Business Value:
Improve user access to flight booking and track incoming flights.


  • Design Strategy
  • Driving Business Value
  • Research & Analysis
  • Accessibility (A11y)
  • Native Mobile App

Breeze Airways App Case study

Healthcare Services

Services home, category and detail pages on desktop and mobile Services home, category and detail pages on desktop and mobile

Revamp and Standardize a Design new CMS templates for 135+ health services pages. Enhance content and navigation, and increase scheduling traffic.

Business Value:
Improve usability and user reduce cognitive load, and a reusable CMS templates for efficient page creation.


  • Healthcare
  • Design Strategy
  • Driving Business Value
  • Cross-Functional Collaboration
  • Accessibility & Ethical Design

Healthcare Services Case study

Footer Landmark

Comparison of Legacy and Redesigned of footer landmark Comparison of Legacy and Redesigned of footer landmark

Footer redesign project involved the inventory and refinement of 20+ accessibility defects across 10+ pages. Solution included the cross-functional partnership and collaboration across 6 teams.

Business Value:
Eliminated 23% accessibiltiy design defects.


  • Healthcare
  • Driving Business Value
  • Accessibility & Ethical Design
  • Cross-Functional Collaboration

Footer Landmark Case study

MinuteClinic Homepage

Comparison of Services Homepages: enhancements to find clinic and services Comparison of Services Homepages: enhancements to find clinic and services

Redesign the MinuteClinic Homepage to emphasize its available clinical health services and the new simplified Plan A Visit search.

Business Value:
Drive increase web traffic and simplifying condition/visit searches.


  • Healthcare
  • Cross-Functional Collaboration
  • Spiking Conversions
  • Driving Business Value

MinuteClinic Homepage Case study

EasyMail

Desktop App Interface with options for text style customization Desktop App Interface with options panel for text style customization

Design collaboration with MIT Accessibility, prototyping and design Browser Extension for customizing text readability.

Business Value:
Enable a broader audience to tools to improve text readability.


  • Design Strategy
  • Cross-Functional Collaboration
  • Accessibility & Ethical Design
  • Browser Extension

EasyMail Case study

Rad Tickets

Event ticket mobile widget price predictions and screen with bidding features Event ticket mobile widget price predictions and screen with bidding features

Modernizing event ticketing app with AI price prediction, bidding, notifications, and day-of-event features.

Business Value:
Developed strategy and prototype illustrating compelling features, prioritizing engagement and build user trust.


  • Design Strategy
  • AI
  • Driving Business Value
  • Accessibility (A11y)
  • Native Mobile App

Rad Tickets Case study

Annotations and Recommendations


Design Annotations

Accessibility Design Annotations are development guidance documents for coding interfaces and applications relative to Assistive Technologies' best practices.



A11y Recommendations

Design and development considerations when developing on particular native Operating System and Web Accessibility.


About

I'm a tech and design professional excited about all aspects of the cross section of experience design but fascinated UX Mobile, Application of Accessibility and AI.

Double T Shaped Designer in Mobile and Accessibility

Mobile



  • Mobile Design Lead
    Design & Prototyping experience for iOS, Android and iPad OS Native and Hybrid applications

  • Design Guideline Documentation
    creation and maintanance design Guidelines documentation across Mobile (iOS, Android ) and Hybrid Native and mobile web suites

Accessibility



  • Experience (XP)

    Lived experience using Assistive Technologies (AT)

    Certified experience - (IAAP) Certified Professional in Accessibility Core Competencies (CPACC)

    Professional experience - Senior Lead advocating for Accessible Design and Advising on Best Practices


  • Design Annotations and Design Systems
    Coaching Design, Content, Development, and Product Stakeholders regarding Accessibility Best Practices, WCAG Standards, Advisement on Accessibility of Componentry and the Development Figma Accessibility Design Annotations Kit

  • A11y Coaching and Office Hours
    Coaching Design, Content, Development, and Product regarding Accessibility WCAG Standards, and Best Practices.

Communities

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