Visit Manager | Project Details

< Back

Overview

Problem:After a user schedules of a clinical healthcare appointment organization needs flow collecting from patients information which is historically done on a clinic location kiosks.

  • authentication
  • collect patient consent forms
  • coverage and insurance details
  • payment card details

Requirements:

  • Ensure New Design Meets (WCAG) 2.1 Level 'AA' Accessibility Guidelines.
  • Provide A11y Design Support to all UX staff and development staff Supporting visit manager Design and implementation.
  • Provide A11y Design Annotations with Design deliverables as a Handoff to the Development team for implementation.

Solution:a digital responsive web flow available from users' personal & preferred digital device helping them prepare and check in for a health clinic visit.

Solution Team

The design brainstorming exploration, solution proposals and deliverables were chiefly owned and performed by 5 members of the User Experience Design team:

  • User Experience Designer (UXD)
  • User Interaction Designer (UID)
  • Content Strategist
  • Researcher
  • Accessibility Designer *

My contributions as Accessibility Designer:

  • Take inventory review all the screens and capabilities of the kiosk in the clinic
  • Spotlight concerns and accessibility gaps missing from the kiosk experience in the clinic that the web app could alleviate
  • Collaborate with UX team in a redesigning a digital flow for the experience
  • Participate in design iterations of preparing users for the upcoming clinic visit
  • Provide ux with Design discussions around common accessibility technology concerns with Designs and how to Support all users and avoid accessibility barriers.

Design Stage

Legacy Kiosk Experience & Responsive Web Redesign

Minute Clinic in-store Kiosk and Visit Manager authentication Screen on mobile MinuteClinic in-store Kiosk and Visit Manager authentication Screen on mobile
figure: MinuteClinic kiosk setup with monitor, numberpad, credit card reader and mouse ball and the Visit Manager Web flow Authentication screen on iPhone Mobile Device.

Visit Scheduled

Scheduled Visit screen desktop, Email and SMS messages on mobile Scheduled Visit screen desktop, Email and SMS messages on mobile
figure: Last page of Schedule Flow, confirming clinic health Visit Scheduled and related confirmations in Email and SMS Messgages.

Email & SMS - Content Design

SMS and Email content SMS and Email content
figure: Scheduled visit SMS & Email Contents - Desktop & Mobile

Authentication / Login

Authenticaion screen on Desktop and mobile Authenticaion screen on Desktop and mobile
figure: Authentication Screen - Desktop & Mobile

Start Precheck

Precheckin Screen Precheckin Screen
figure: Precheckin Screen - informs whats coming in precheck process and shows the clinic Visit details (service type, who, when, where).

Consents to Treat & Share Info

Consents to Treat on desktop and mobile Consents to Treat on desktop and mobile
figure: Screen provides Consents to Treatment of service care legal form.
Consents to Share Information - Desktop & Mobile Consents to Share Information - Desktop & Mobile
figue: Screen provides user Consents to Share Information legal form.

Select Coverage & Insurance

Select Coverage & Insurance - Desktop and Mobile Select Coverage & Insurance - Desktop and Mobile
figure: Screen where user selects the Coverage Type they would like to apply to the clinical service - Desktop & Mobile
Select Insurance Type screen - Desktop and Mobile Select Insurance Type screen - Desktop and Mobile
figure: Screen where user selects Insurance Type

Adding Insurance Details

Add Insurance Details screens - Desktop & Mobile Add Insurance Details screens - Desktop & Mobile
figure: Screen where user can Add Insurance Details with use of insurace card images or take a photo of card or can skips process
Screen with insurance card images selected - Desktop & Mobile Screen with insurance card images selected - Desktop & Mobile
figure: image files selected and ready for optical character recognition (OCR) processing
confirmation of insurance data screen confirmation of insurance data screen
figure: confirmation insurance data captured from OCR processessing of images is correct information.
insurance details sent - Desktop and Mobile. insurance details sent - Desktop and Mobile.
figure: Screen confirming that the insurance details have been sent to the Clinic

Add Payment Card

figure: add a payment card - Desktop and Mobile. figure: add a payment card - Desktop and Mobile.
figure: screen with form for adding a payment card details.

Precheckin Complete

Precheckin complete - Desktop and Mobile. Precheckin complete - Desktop and Mobile.
figure: Screen informing the user that Precheckin process is complete

Retrospective

Closing thoughts regarding project pros & cons and next steps if the project moves foward with additional enhancements.

  • Experience could embrace those with low vision (screen magnification users) by aligning critical information more on rightside like modifying progress bar.
  • While users can skip providing insurance data without an image file or taking a photo, Experience could support those with mobility and low or no vision by allowing insurance data by text inputs.
  • Some screens include Information below or after the bottom call to action button, this might be overlooked because its not consistent and expected through the experience some users may miss that information.
Jump to Start of Main Content